Terms & Conditions
millerandwhitelaw.com website (the “Service”) operated by Miller & Whitelaw. (“us”, “we”, “M&W”,
Your access to and use of the Service is conditioned upon your acceptance of and compliance with
these Terms. These Terms apply to all visitors, users and others who wish to access or use the
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any
part of the terms then you do not have permission to access the Service.
The sale of Products on the Site is subject to these Terms and Conditions of Sale (hereinafter
“Terms of Sale”). The Products offered for sale on the Site are sold by Miller & Whitelaw, a
company organised and existing under British laws, with registered office in the Midlands.
If you wish to purchase any product or service made available through the Service (“Purchase”),
you may be asked to supply certain information relevant to your Purchase including, without
limitation, your credit card number, the expiration date of your credit card, your billing address, and
your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other
payment method(s) in connection with any Purchase; and that (ii) the information you supply to us
is true, correct and complete.
The service may employ the use of third party services for the purpose of facilitating payment and
the completion of Purchases. By submitting your information, you grant us the right to provide the
We reserve the right to refuse or cancel your order at any time for reasons including but not limited
to: product or service availability, errors in the description or price of the product or service, error in
your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction
Terms of Sale
The Products displayed on the Site are offered for sale to individuals over the age of 18
(hereinafter “Consumer(s)” or “You”), acting for reasons not related to the commercial activity, craft,
entrepreneurial or professional activities that they carry out. The purchase of the Products on the
Site is permitted only to individuals who are 18 years of age or over, or those under 18 years old
with the consent and supervision of a parent or guardian. Miller & Whitelaw does not knowingly
collect personal information on the Site from or about minors. The Products offered for sale on the
Site can be purchased and shipped only to the countries indicated on the Site.
Before confirming and sending the purchase order, You must read these Terms of Sale carefully.
They can also be viewed and downloaded from the Site. These Terms of Sale, together with the
You and Miller & Whitelaw for the purchase of Products through the Site.
For each Product offered for sale on the Site, a picture of the Product concerned will be displayed
on the Site, together with the unitary price, the colours and sizes available. The images are used
only as an example of the Product; M&W cannot, therefore, be held responsible for any graphic
misrepresentation of the Product on the Site & colours may not be exact due to editing and lighting
To purchase a Product, You shall select the Product(s) of interest, colour and size. The Product(s)
selected for purchase will be added to Your shopping cart. The sales procedure will be considered
concluded only when You submit the purchase order to Miller & Whitelaw by clicking the
“Purchase” button at the end of the check-out page.
In order to complete the purchase of Products, You must fill in and send Miller & Whitelaw the form
with the order proposal in electronic format (hereinafter “Order Form”), following the instructions on
the Site. To submit the order You will be required to provide Your personal data, including delivery
and payment details, and to accept these Terms of Sale by ticking the relevant check. Before
submitting the order You are invited to carefully review the summary of the information on the
essential characteristics of each Product You ordered, the details of the shipping costs applicable
to Your order, the conditions to exercise Your right of withdrawal (the “Information on the Right of
By submitting a purchase order You hereby accept and undertake to observe, in the performance
of the contract with Miller & Whitelaw these Terms of Sale. In order to submit the purchase Order
Form for Products on the Site, You must accept these Terms of Sale.
We will honour requests to cancel orders for 24hrs after the purchase date, but any cancellation
request submitted past this time will not be accepted. By submitting the Order Form, You
acknowledge that you have read all the information given to you during the purchase procedure
and that you fully accept the General Terms and Conditions, as these will be binding once the
purchase has been finalised.
At the end of the purchase procedure, Miller & Whitelaw recommends that You print or save a copy
Withdrawal. You will receive an email at the address You entered on the Order Form, confirming
of Withdrawal and the Terms of Sale, which You will receive as attachments to said email. The
Order Form will be stored on Miller & Whitelaw’s database located in England for at least the time
necessary to process the orders and, in any case, within the time limits and pursuant to the
conditions of the applicable laws. Consumers will be able to access their Order Forms at any time.
The amount that appears at the end of the purchase procedure, before the order is confirmed, also
includes shipping costs.
The following payment methods are available: Debit Card, Credit card, PayPal. Miller & Whitelaw
accepts the following Credit Cards: MasterCard and Visa.
The purchased Products will only be sent after Your credit card details have been verified and only
after having received the charging authorisation from Your bank. Miller & Whitelaw also reserves
the right to check Your credit card and or PayPal account data after the purchase if any anomalies
arise in relation to the transaction or there are grounds to suspect fraudulent and/or unauthorised
use of said payment method.
All Products come with a Brand Tag, which constitutes an integral part of the Product itself; MIller &
Whitelaw recommends that you do not remove the tag from the purchased Products until You have
verified that the Products are correct as per your order, or until You decide not to exercise Your
right of withdrawal under article 10 below.
The Products will be dispatched to the address provided when the Order Form was completed. For
security reasons, Miller & Whitelaw will not ship any order to a P.O. Box or accept any order where
it is impossible to identify the individual private recipient of the order, and its address.
Shipping costs shall be paid by You and will be itemized on the Order Form and related invoice.
All purchases will be delivered by Royal Mail between Monday and Saturday, excluding Sundays
and local or national holidays, from the day after the Order Confirmation is sent to You, and in any
event within fourty (40) working days of the Order Confirmation, on the basis of the indicated
availability. In any case, Miller & Whitelaw is not responsible for delays that are unforeseeable
and/or attributable exclusively to the Courier. We are not liable for the amount of time the Royal
Mail takes to process an item once We ship it, or if a package is lost by Royal. We will not give
refunds on this basis. Once an item leaves my hands, I am not responsible for issues that may be
caused by Royal Mail, including delayed delivery, lost items, stolen items, etc. Please see the
“shipping policies” section for further information.
Conformity of Orders
Products must be checked by You at the time of delivery to You, to ensure that they correspond to
the Products You ordered.
Any anomalies identified at the time of delivery or after delivery (including without limitation any
tampering or severe damage to the packaging, damage to the Products, items missing from the
order that appear on the delivery note, or misrepresentation of the Products ordered, defective
Products, etc.) may be indicated by the Consumer directly to Miller & Whitelaw via the email or
phone number, found in the ‘Contact’ section of the Site.
Refunds for Non-Conformity Products
Miller & Whitelaw may issue a refund for the price of the Product, provided that it is returned
unused, unwashed and in the same condition in which it was delivered, with all original labels
attached and complete with all parts, accessories and original packaging. The Products must be
returned in their original state and packaging. The Buyer must pay return shipping if a return is
requested. If you do not contact Us within three days of delivery, We will be unable to issue
refunds, grant returns, or mail replacements.
Miller & Whitelaw will check that the returned Products are in their original state and packaging
once returned. If all the aforementioned conditions are met, Miller & Whitelaw will refund the full
amount of the order as soon as possible and in any case within 30 days of receipt of the return
form. The Consumer must collect a proof of postage receipt from their posting station, courier or
Post Office, upon shipping the returns. It is very important to keep the receipt to retain the right to
It is not possible to request a replacement or refund through the Site for Miller & Whitelaw products
purchased at Miller & Whitelaw stores, pop-ups, exhibitions or other sales outlets for products
bearing the Miller & Whitelaw brand and vice versa. All refund claims must be maid via email.
Contests, Sweepstakes and Promotions
Any contests, sweepstakes, giveaways or other promotions (collectively, “Promotions”) made
available through the Service may be governed by rules that are separate from these Terms &
Conditions. If you participate in any Promotions, please review the applicable rules as well as our
The Website and its original content, features and functionality are and will remain the exclusive
property of Miller & Whitelaw. Our Service is protected by copyright, trademark, and other laws of
both the UK and foreign countries. Our trademarks and trade dress may not be used in connection
with any product or service without the prior written consent of Miller & Whitelaw.
Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled
by Miller & Whitelaw.
Miller & Whitelaw has no control over, and assumes no responsibility for the content, privacy policies,
or practices of any third party web sites or services. We do not warrant the offerings of any of
these entities/individuals or their websites.
You acknowledge and agree that Miller & Whitelaw shall not be responsible or liable, directly or
indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or
reliance on any such content, goods or services available on or through any such third party web
sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web
sites or services that you visit.
We may terminate or suspend your access to the Service immediately, without prior notice or
liability, under our sole discretion, for any reason whatsoever and without limitation, including but
not limited to a breach of the Terms.
You should never delay seeking medical advice, disregard medical advice, or discontinue medical
treatment because of information on this website.
Miller & Whitelaw can also not be held responsible or liable for any mistakes
clients/customers/visitors make, when reading our documents, guidance or making purchases.
Again, the service is usable with the responsibility of use on the user, not M&W, the provider.
Nothing in this medical disclaimer will limit any of our liabilities in any way that is not permitted
under applicable law, or exclude any of our liabilities that may not be excluded under applicable
The Product warranty provided by Miller & Whitelaw is valid provided that both the following
conditions are met:
a) The fault appears within three (3) months of the delivery date of the Products;
b) The Consumer submits a formal claim relating to the faults within a maximum of one (1) month
of the date on which the fault was detected.
Any claims must be made by email to the address indicated in the “Contact” section of the Site.
The costs for returning faulty Products shall be paid by the customer or user, as previously stated.
In no circumstances will Miller & Whitelaw be liable for any damage of any kind, including by way of
non-exhaustive example, direct, indirect, incidental or consequential damage, which may occur to
Consumers and which derive directly or indirectly from the Consumers’ use or impossibility to use
the Site, from the Consumers having relied on the information contained on the Site or from errors,
breaks in service, cancellations, degradation or corruption of files or e-mails, software errors,
viruses or defects, delays in functioning or transmission, lack of communication, theft, the
destruction of, or unauthorised access to, Miller & Whitelaw’s data, programmes or services.
Miller & Whitelaw will not be liable for any delay or failure to complete the order due to
circumstances beyond its reasonable control.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of
liability for consequential or incidental damages, so the limitations above may not apply to you.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a
revision is material we will provide at least 30 days notice prior to any new terms taking effect.
What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be
bound by the revised terms. If you do not agree to the new terms, you are no longer authorised to
use the Service.
We reserve the right to remove any member or follower from the Facebook and Instagram pages
without notice or reason.
You agree to defend, indemnify and hold harmless Miller & Whitelaw and its licensee and licensors,
and their employees, contractors, agents, officers and directors, from and against any and all
claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not
limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, or
b) a breach of these Terms.
Limitation Of Liability
In no event shall Miller & Whitelaw, nor its directors, employees, partners, agents, suppliers, or
affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including
without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i)
your access to or use of or inability to access or use the Service; (ii) any conduct or content of any
third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access,
use or alteration of your transmissions or content, whether based on warranty, contract, tort
(including negligence) or any other legal theory, whether or not we have been informed of the
possibility of such damage, and even if a remedy set forth herein is found to have failed of its
Your use of the Miller & Whitelaw Service is at your sole risk. The Service is provided on an “AS IS”
and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether
express or implied, including, but not limited to, implied warranties of merchantability, fitness for a
particular purpose, non-infringement or course of performance.
Miller & Whitelaw, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will
function uninterrupted, secure or available at any particular time or location; b) any errors or
defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the
results of using the Service will meet your requirements.
Any and all advice or guidance given on this website is provided “AS IS” without any
representations or medical engagement, express or implied. Miller & Whitelaw takes no
responsibility for any advice the user chooses to take further.
Without prejudice to the generality of the foregoing paragraph, Miller & Whitelaw does not warrant
the information on this website will be constantly available, or available at all; or
the information on this website is complete, true, accurate, up-to-date, or non-misleading.
You must not rely on the information on this website as an alternative to medical advice from your
doctor or other professional healthcare provider.
If you have any specific questions about any medical matter you should consult your doctor or
other professional healthcare provider.
If you think you may be suffering from any medical condition you should seek immediate medical
Miller & Whitelaw reserves the right to refuse orders made by Consumers if it considers, in its sole
discretion, not having the requirements to place a purchase order or with whom a legal dispute
regarding a previous order is on-going or for any other legitimate reason, without any need to
provide the reasons for the same. Miller & Whitelaw reserves the right to limit or not to execute
orders which, at its sole discretion, appear carried out for commercial and/or professional purposes.
Availability, Errors and Inaccuracies
We are constantly updating product and service offerings on the Website. We may experience
delays in updating information on the Website and in our advertising on other websites. The
information found on the Website may contain errors or inaccuracies and may not be complete or
current. Products or services may be mispriced, described inaccurately, or unavailable on the
Service and we cannot guarantee the accuracy or completeness of any information found on the
We therefore reserve the right to change or update information and to correct errors, inaccuracies,
or omissions at any time without prior notice.
Miller & Whitelaw does not guarantee the availability of the items offered on the Site, as they are
subject to stock limits. Miller & Whitleaw invites You to check the availability of items offered on the
Site at the time of purchase.
In the event of unavailability of the Products You ordered, Miller & Whitelaw will inform You within 5
working days (and in any case, within the delivery time limit as specified below) by e-mail or phone
call. If the Product(s) is/are not available, no amount will be deducted from the payment method
used during the purchase. If the purchase amount has already been charged, a refund will be
issued within 30 days.
The order procedure is complete when the “purchase” option is available to select. Once the Order
Form has been submitted, the order will be sent to Miller & Whitelaw for processing.
The order confirmation shall be considered proof of Your acceptance of the provisions of these
recorded by Miller & Whitelaw on its server will be treated as proof that the transaction between
You and Miller & Whitelaw has been completed.
We will honour requests to cancel orders for 24hrs after the purchase date, but any cancellation
request submitted past this time will not be accepted. This is our standard policy and we cannot
make any exceptions to this.
Prices & Payments
Prices of the Products available for sale on the Site are in GBP (£). While we will make all the
possible efforts to ensure that all prices displayed on the Site are accurate and up-to-date, We note
that errors may occur. If an error in the price of the Products You ordered is identified after We sent
You the Acknowledgement Receipt, but before the Order Confirmation, Miller & Whitelaw will
contact You and ask You if you want to re-confirm the order at the correct price or to cancel it. If We
are not able to contact You, We will cancel the order.
Copyrights and Trademarks
All the content on the millerandwhitelaw.com site, including trademarks, copyright, corporate
images, works, images, photos, dialogues, music, sound, video, documents, designs, figures,
logos, menus, web pages, graphics, colours, patterns, tools, printed characters, drawings,
diagrams, layouts, methods, processes, features and software (collectively, the Content), are the
property of and/or exclusively available to Miller & Whitelaw and its content suppliers, and are
The Consumer shall not reproduce, publish, distribute, view, modify, create works from or benefit in
any way, in whole or in part, from the Content, without the prior written consent of Miller & Whitelaw
or its content suppliers, depending on the case, unless, however, with this document Miller &
Whitelaw provides authorisation for the Consumer to view, download and print the pages of the
Site in hard copy, solely for personal and not commercial use.
Miller & Whitelaw has the right to lay claim to ownership of any Content published on the Site, at
any time, and to oppose any use, distortion or modification of any such Content.
If you have any questions about these Terms, please contact us.